Should everyone be able to find ‘Secret Britain’?

WW2 pillbox Romney Marsh

During the Second World War reinforced concrete pillboxes, such as this one overlooking the Royal Military Canal, near Appledore on Romney Marsh, were hurriedly thrown up, with a view to holding up invading forces from across the Channel

Are you among those who caught the latest BBC television series Secret Britain, which has attracted rave reviews? Personally, as a tourism industry insider, I found the first episode of the series all rather frustrating, although I admit that the landscapes were visually stunning. It’s hardly surprising that’s the case, such is the astonishing variety of scenery to be found when travelling in the British Isles.

In the first of four one hour long episodes of ‘Secret Britain’, presenters Matt Baker and Julia Bradbury presented fairly vague information showcasing various ‘secret’ sites in southern England, from Cornwall to Kent, a region of Britain I know well. What I found particularly frustrating was that the sites given so much high profile airtime were nearly all either inaccessible or pratically impossible for the ordinary viewer, or potential visitor inspired by a programme such as this, to visit; but perhaps that was the point. They wanted to ensure they were kept secret.

Secret locations revealed

The presenters understandably admitted that locations shown where frangrant orchids and fly orchids were seen growing somewhere on the South Downs, could not be identified for security reasons. Unfortunately the fact that the South Downs was recently declared a National Park, and that that there are plenty of practically unknown places within it where visitors are welcomed, yet relatively few venture, was not even mentioned. For example, within the Park in deepest West Sussex, you can still walk up the old Roman Road, Stane Steet, and visit well preserved Roman mosaics at relatively unknown (because it’s privately owned) Bignor Roman villa, or explore the wonderful Weald and Downland Museum at Singleton, near Chichester. Not far away, on the shores of Chichester Harbour you can visit the ancient Saxon Church of Bosham, which was illustrated on the Bayeux Tapestry. That’s just a little sample of some of the secret (or at least little known beyond the local area) places to visit in Southern England that deserve and would appreciate more attention, yet don’t get it.

Surely it would make sense for a series such as this to include more locations like the ones I’ve suggested, and to give some indication of their location so that people can get there?  The programme spent a long time rambling about on the Greenways of Dorset, without identifying a single village along the route of Hell Lane, denying the interested viewer, or walking enthusiast, any hope of finding it. Likewise, Matt Baker was filmed in in a seagoing kayak visiting inaccessible caves and beaches, as well as shooting the dangerous looking passage between the mainland and Seven Souls Rock on  Pentire Head near Padstow, experiences that the casual visitor to north Cornwall probably has little chance of duplicating in safety without the accompaniment of people with local kayaking expertise.

I found myself wondering if the programme makers been forced to sign a confidentiality agreement with the couple who took the camera crew to a rocky valley near Tintagel, where they had celebrated a picnic after their wedding? It certainly seemed possible, so scanty was the information divulged about its location.

Frustration mounted further as it soon became obvious that visiting Iron Age hill forts on Ministry of Defence land on Salisbury Plain, surrounded all the while by danger signs warning of unexploded ordnance, and tank manoevres, was equally unlikelyto be accessible to the general public.  Perhaps that too was trying to score a point about keeping the locations secret?

However, it wasn’t the case, as Charleston Farmhouse, near Lewes in East Sussex, once home to Virginia Woolf and The Bloomsbury set, was also featured. It’s a site you can quickly locate by Googling. As were the well known honeypots of Tintagel Castle and Mevagissey in Cornwall. Footage of Dungeness might have  inspired more visitors too. You can also find information about what to see, and how to get there, fairly easily online. I felt that, in general, the programme makers could have found some unappreciated locations with interesting stories attached that were far more deserving of their attention, such as the Royal Military Canal on Romney Marsh, shown above, where you can go for long walks in a landscape with fascinating history and wildlife.  Here there is plenty of capacity for more visitors to venture. I could go on.

For the benefit of any truly inquisitive programme makers out there, I’d like to give you a pointer about just one out of many places I know about in my own area, which deserve to be more widely known.  Cobham Hall is an Elizabethan mansion near Gravesend in Kent, which now operates as an independent girls school. My jaw dropped when I saw the exquisite interiors on a recent visit, including original hand painted antique Chinese wallpaper in a staggeringly well preserved state in one room (it turns out to have been so well stuck on that it has proved impossible to strip it off to sell).

Visitors, a few of whom manage to find their way all the way from the Antipodes, are also regaled with the romantic story of the origins of  the sport of English cricket’s ‘Ashes’. The original urn that is fought over as a trophy for the winners of the bi-annual series of test matches between England and Australia, may now be kept at Lords Cricket Ground in London; but Cobham Hall was its original home. So, if you want to know the full story, and most especially if you have Australian connections, you really should try and visit. Details of opening dates.

What chance for the promotion of Secret Britain?

Annoyingly, last week’s speech by Prime Minister David Cameron on the subject of tourism in Britain received practically no media coverage. It was drowned out by threat of strike action at Heathrow  over the bank holiday weekend (now called off). It’s not at all amusing that negative stories always seem to manage to crowd out good news during the media’s annual August ‘silly season’. Unfortunately they often do!

Significantly it looks like the Coalition Government is planning to try and give the industry more priority, with a white paper and launch of a new national tourism strategy. It still seems doubtful in view of the comprehensive spending review, whether this will actually lead to more funding for the industry, and offer scope for launching PR or marketing initiatives to promote lesser known but deserving attractions, including more like those I’ve highlighted. Nevertheless, it will be interesting to see details of the new strategy and white paper. There could be a lot of interest in secret Britain in the run up to 2012; but I fear that the scarcity of investment to fund its marketing could yet keep a lot of it under wraps.

I think it’s already a good sign though, that Tourism South East have today taken the decision to delay their AGM and conference until November, citing that  ‘this will enable us to deliver a more informed agenda on the future of tourism in the south east.’

Do you need help?

Are you  a business or organisation that needs help to boost accommodation or admission sales, or secure more media coverage to  improve awareness amongst visitors? Or are you a TV production company looking for an enthusiastic specialist researcher with insider knowledge about lesser known or unusual visitor attractions? Manifold Associates could help you by coming up with compelling ideas to bring the world beating a path to your door, or viewers to a screen near you. For further examples of how the presentation of interesting stories behind tourist icons can engage, inform and educate visitors as well as inspiring visits, read my February post ‘Surprising stories behind tourist icons’.

Visit our website for more information about what we have to offer, including what customers think about our services.

How to get to London 2012

London 2012 stadium, Stratford, May 2010

View of the stadium under construction, with floodlights in position, seen from the viewing platform at the View Tube , May 2010. When finished, the stadium will feature an outer skin wrapped around the structure, featuring images of sport action and sponsor logos.

This week, as the official games mascots Wenlock and Mandeville were launched to the world, I had the opportunity to visit East London to see for myself the progress being made on the Olympic Park.

An unpromising start…

For those wondering if there’s anything interesting for members of the public to see yet, the answer has to be a resounding yes. In fact walking tours of the main site, such as the one I joined, led by an official blue badge guide, are now available.

The tours start from Bromley By Bow station(one of the stops on the District Line going towards Upminster). You might think on arrival that you’ve come to the wrong place, as you emerge from the station onto a dual carriageway, and believe me, the traffic noise is pretty horrendous, and the fragile looking skeleton of the Olympic stadium is only just visible in the middle distance.

Worry not. Hang on in there, and seemingly in a flash the guide leads you down a flight of steps below the road level. You then cross under the road, and pass down the side of a Tesco superstore occupying land reclaimed from former use as a chemical factory. This unlikely start then takes you over a bridge into a new side of East London, starting with The Three Mills, a conservation area and home of a restored tidal water mill on the River Lea, called House Mill. Incidentally the river Lea has been the beneficiary of a huge clean up operation, and is now part of a network of restored navigable waterways that are adding to the area’s emerging attractiveness.  Also nearby is a large park and the Three Mills film studios, Londons largest, but least well known.

Of the original three mills (one of which is now demolished),  House Mill has  recently been restored and converted into a visitor attraction, with the ground floor of the Millers House turned into a pleasant waterfront cafe.   Plans are afoot and money is being raised to convert the mill to generate hydro electricity in the future. It’s one of the  earliest known tidal mills in England, and was one of several providing flour for the bakers of Stratford-atte-Bow, who supplied bread to the City of London.

A surprising discovery in a watery grave

Our guide explained that the original plan had been to use the recently restored waterway network around the Olympic Park to transport visitors to the games; but this plan has not been actioned because of security fears.

Continuing along an adjacent waterway, we were astounded to hear about recent plans to  rescue the original Euston Arch, which was discovered dumped in a watery resting place here,  in Prescott Channel (NOT named incidentally, after a certain former UK deputy Prime Minister of the last government).

The Euston Arch originally stood  outside the London railway station of the same name, but was demolished in 1961 following the failure of a campaign to save it led by the late Sir John Betjeman. The campaign to rescue the arch and restore it to a position outside the current Euston station, is being led by historian Dan Cruickshank, who located the remains after some persistent detective work. Read about his campaign. You can support the campaign to re-erect the arch by contributing to the blog, or join the Facebook group.

The green way to Stratford

On our tour we also heard about the Greenway to the Olympic Park, a flat walking route for pedestrians to access it,  which will run all the way from Beckton on the north bank of the Thames in East London.  Our guide told us that the route is not yet fully complete as I write. However it seems that it could be a good move for Londoners in 2012 to get to the Olympic Park by taking the District or Hammersmith and City line tube to West Ham, one of the three designated Olympic gateway stations, from where the Greenway will be well signposted.

Another option for locals and visitors will be to take the tube to Stratford at the end of the Jubilee line, particularly convenient for the new Westfield shopping centre which is scheduled to open at the Olympic Park at the end of 2011; but I bet that’s going to experience a huge volume of passengers! Incidentally, having seen what it’s like at the moment, my advice is to not bother going to Stratford for shopping until Westfield opens.

Coming from Kent, it already seems to be obvious that the best way to get to the Olympic Park from there will be to leave the car at home, and take a Javelin high speed train to Stratford International, which links in to the other end of the Westfield complex from the Jubilee line station. Read my post about the high speed Javelin service.

At the Park site
The closest station to the stadium construction site at the moment is Pudding Mill Lane on the Docklands light railway; but that particular station will be closed for the duration of the games, because it will be unable to handle the large volume of visitors that would otherwise be experienced.

To view the Olympic Park construction site, including the stadium and the Aquatic Centre, already dubbed ‘The Pringle’ (owing to the shape of its curved roof like the eponymous potato crisp brand), a viewing platform, visitor interpretation centre and small cafe has been set up, called the View Tube, which can be booked for group visits.

London 2012 Aquatic Centre under construction

The Aquatic Centre, designed by Zaha Hadid, has been dubbed 'The Pringle' owing to its striking resemblance to the well known potato crisp product. Inspired by the concept of water in motion, the building, with its two 50 metre pools, will be retained as a swimming complex after the games.

In conclusion, a walking tour is probably the best option at the moment to find your way around the Olympic Park and receive informed commentary about the games.

News and information about London 2012. Or visit Inside the Games.

Can I help you?

Are you looking for insider information and informed comment about destinations or tourism in Britain? You could commission me as a freelance photo journalist, to undertake desk research or market intelligence  work. For more information contact me at Manifold Associates.

Until next time…

Announcing the inaugural ‘Viv Awards’

Greenway, Agatha Christie's riverside home near Dartmouth in Devon, is one of the recipients of the inaugural  'VivAwards' for innovation and excellence in tourism marketing

Greenway, Agatha Christie's riverside home near Dartmouth in Devon, is a recipient of one of the inaugural 'VivAwards' for innovation and excellence in tourism marketing 2009

What are the ‘Viv Awards’

Since this is the last post of 2009, and indeed, of the decade, I wanted to take a look back at what helped make it special for me.

In my work I meet lots of interesting people, representing many different types of organisation involved in tourism, and I felt that I’d like to do my bit to acknowledge some of the fantastic efforts being put into marketing Britain to both domestic and international visitors, and commend good practice and innovation generally, irrespective of location.

Although I’ve only been in existence since August, I’ve already noticed loads of new marketing ideas that I think deserve wider recognition.

So here I present to you the first ever ‘VivAwards’ for innovation and excellence in tourism marketing.

The inaugural ‘Viv Award’ Winners 2009:

Greenway, Devon  -  award for  green tourism

The National Trust now administers Agatha Christie’s former summer home, which enjoys  glorious views over the lower reaches of the river Dart. The award acknowledges the Trust’s efforts to prevent the narrow country lanes that surround Greenway becoming clogged with traffic.

This has been successfully achieved by limiting car parking, which is available by prior reservation only; and actively encouraging visitors to park and arrive by ferry, either from across the river at Dittisham (the route I chose when I visited Greenway this summer) or from Dartmouth. Entrance is by timed ticket, which helps prevent a crush, and the whole experience of visiting the house is greatly enhanced by an absence of roped off areas, which the family stipulated as a condition of allowing public access.  More information about Greenway.

Hampton Court, Middlesex – award for living history interpretation

As already recorded in my 28 October post, I had been previously slightly cynical about the educational value of living history interpretation; but changed my mind as a result of recent experiences. I believe it should no longer  be viewed simply as entertainment, since, when well done, as at Hampton Court, it offers a genuine opportunity to understand more about what it would have been like to live and work in a bygone era. More information about Hampton Court

Quba, Salcombe – award for innovation in retailing

As recorded in my 2nd October post, I was impressed by the attention to detail and branding at casual fashion retailer Quba, where each sales receipt is presented in the form of a passport, which not only thanks you for your custom, but directs you to more information and the possibility of online purchase at the Quba website.

This is an idea with potential for further development, perhaps for building a database, or launching some sort of loyalty scheme for customers reaching cumulative purchase value targets.

Waveney River Centre, Norfolk Broads – award for most original blog

It was during my most recent work in the East of England Tourism region, that I first came across ‘A fish called Eddie‘ . Blogs assist search engine optimisation of websites; but need topicality and an ability to serve up news, as well as offering an interesting or unusual angle on the business or interest that they represent.

Eddie is written from the viewpoint of a pikefish living in the marina at Waveney River Centre, writing entertainingly about about environmental matters. The subject is vitally important in such a fragile ecosystem as the Broads. It’s not something which ordinarily gets much attention, and deserves more, so it’s worth watching. More information about Waveney River Centre

Thermae Bath Spa – award for contribution to well being

I visited the state of the art spa complex which uses the water from Britain’s only natural hot thermal springs during my summer staycation. I wrote about my experiences in my post dated 20 September. It’s well worth making a special trip to Bath to enjoy such a world class experience. More information about Thermae Bath Spa.

Shakespeare House, Grendon Underwood – award for hospitality

I travel all over the country in the course of my work, so I really apppreciate somewhere where I instantly feel welcome and at home. In fact I enjoyed my first stay so much (see my post dated 4 September) that I returned on another occasion with my family! If you’re looking for a boutique bed and breakfast conveniently located as a base for visits to Oxford, Stratford Upon Avon or the Bicester Village factory outlet centre, this makes a great choice. It has a 5 star rating and a Gold Award service accolade. More information about Shakespeare House.

Liverpool – destination award

I’d only been to Liverpool once before,  over two decades ago, and that wasn’t a particularly memorable occasion; but my, how I noticed the changes when I visted this autumn! Its impressive new waterfront developments include Albert Dock and Tate Liverpool gallery, the Echo Arena and a new Museum that will open in 2011; added to the heritage of it’s glory year as European Capital of Culture in 2008.

I’ve seen for myself how the the city has become a world class tourist destination that’s starting to bear comparison with the best of them on the international circuit. It’s particular USPs are its maritime and musical heritage, including it’s role as birthplace of The Beatles. The Cavern Club is not to be missed, and already there are amphibious tours of the waterfront by ‘The Yellow Duckmarine‘. I plan to return. More information about Liverpool.

Chelsea Tower, Dubai – award for best marketing slogan

Although my awards are generally UK focused, for the obvious reason that I’m UK based most of the time,  I’m always on the lookout for great examples of innovation in tourism marketing from organisations and destinations anywhere in the world.

l found the best example of a marketing slogan this year, from a hotel in Dubai, in the somewhat unlikely surroundings of a staircase display about it at the Quality Hotel Heathrow.  It was featured on one of those self supporting promotional stands of the type seen frequently at travel trade exhibitions, promoting the Chelsea Tower Dubai. The award goes to them for their slogan ‘Come as a guest, leave as family’. I like the sentiment.

Each of the award winners will receive a certificate of recognition in due course.

Until next year!